WALK THE STEVIE MAY WAY

SHIPPING

PROCESSING & DELIVERY TIMES

  • Orders placed before 1:00PM AEST, Monday - Friday will be dispatched same day.
  • Orders placed after 1:00PM AEST, on weekends or public holidays will be dispatched next business day.
  • For the first two days of sale periods there may be slightly longer processing time.
  • All orders are dispatched from Melbourne, VIC Australia.
  • Once your order has been dispatched, you will receive an email from Shippit with tracking details and an estimated delivery date. You will receive another notification when the parcel is on-board for delivery.

 

SHIPPING WITHIN AUSTRALIA

  • Stevie May offers free express shipping with all Australian orders.
  • We offer free express shipping with all orders via Australian Post.
  • For estimated delivery times, please follow the link - 
  • Startrack Premium Express Shipping is available at checkout and recommended for time sensitive orders.
  • For estimated delivery times, please follow the link - 
    Startrack Premium Delivery Times

 

INTERNATIONAL SHIPPING

  • Stevie May offers express international shipping for a flat $10 fee.

  • Wherever possible we will ship international orders with DHL Express. We recommend providing a physical address rather than a PO Box for this reason.

  • DHL Express estimates 3-5 business days for delivery to metropolitan areas of major international cities.

  • All international orders are fully trackable via Shippit.

 

CUSTOMS, IMPORT DUTIES AND TAXES

  • All international orders are dispatched from Melbourne, VIC Australia.

  • We provide the option at checkout to prepay your import duties and taxes. These duties are calculated based on your shipping address and order value. 

  • We recommend prepaying your duties and taxes to ensure you do not experience delays at Customs and are not charged greater import fees. 

  • In the event a customer does not wish to pay their import duties and taxes upon the order reaching Customs, the order will be returned to sender. The customer will be issued a refund for their order value, less the following return postage charges and $10 administration fee. 

PRE ORDER

  • Occasionally, Stevie May will offer selected items for pre-order.
  • To pre-order an item, an order must be processed as normal by payment of the full amount of the order value, inclusive of postage costs if applicable.
  • It is recommended pre-order items be purchased separately to Ready-to-Ship items.
  • While Stevie May makes every effort to ensure Pre-Orders are dispatched within the advised time frames, manufacturing and postage delays can occur which may impact the delivery date.

 

NEED FURTHER ASSISTANCE?

(02) 6685 7060

ASK@STEVIEMAY.COM.AU 

Live chat available 10:00AM - 4:00PM AEST, Monday to Friday.