Customer Care

 

At Stevie May we are proud to offer fast shipping options for both our Australian and International customers.

For Delivery Within Australia

Australian customers can choose between Standard or Express delivery.

For orders over $100 we offer FREE Standard Delivery with Australia Post. If your order is less than $100 a flat $10 standard shipping fee is applied.

Express post is charged at a flat rate of $15.

All orders placed before 9:30am Monday to Friday will be shipped the same day, outside of public holidays and sale periods.

Standard Post: we work together with Shippit that selects from a range of carriers to bring your order to your door as quickly as possible.

Our warehouse is in Melbourne, and as soon as your order has been collected you will receive a notification from Shippit with an estimated date for delivery. You will receive subsequent notifications when your order is onboard for delivery, and in the event that delivery fails, a notification confirming how to reschedule.

Express Post: The delivery services available to you, and the speed at which your order will be delivered, depends on where in Australia you live. Once dispatched we estimate delivery times of:

 

      • Sydney & Melbourne: 1-3 business days
      • Brisbane & Adelaide: 2-4 business days
      • Perth, Darwin & Tasmania: 5-7 business days
      • Regional hubs, such as Wollongong, Gold Coast, Geelong, etc: 2-4 business days
      • Please note that remote regional areas will take longer for delivery.

 

For Worldwide Shipping

Stevie May ships internationally and we use the International Pack & Track services of Australia Post.

For our NZ customers your order will be dispatched by Express Courrier International.

International delivery costs $30 and can be selected as a shipping option at the checkout.

When your order is dispatched you will receive a tracking reference number, and you can use this to track the journey of your order by CLICKING HERE

To check the delivery times for your destination country you can CLICK HERE to view the International Post Guide.

Australia Post estimates 3-10 business days for delivery to metropolitan areas of major international cities.

Please email our customer service team at onlineboutique@steviemay.com.auand we will confirm whether shipping is an option for you and consider adding your country to the list.

Customs & Import Taxes for International Customers.

All international customers are responsible for the customs and tax charges applicable to their own country's import regulations. We will declare the purchase price paid on international shipment documents, which includes a commercial invoice for customs purposes for all transactions. For further information, please contact your local customs office or view their website online.

 

Sale Events & Public Holiday Shipping

During Stevie May online sale events, or around Australian public holidays, shipping times are not guaranteed and can be subject to delay depending on how busy our warehouse is, and whether postal and courier services are limited.

Changing Your Shipping Address

We understand that you want your Stevie May order as soon as possible, so our warehouse team aims to process and pack your order the same, or next business day. This means that if you need to make changes to your order (including your shipping address), we can only do so if it hasn't left our warehouse.
To change your shipping address, please call our Customer Care Team on 02 6685 7060 between Monday to Friday, 8.30am to 5.00pm Australia EST.

 

Return Policy

Changed your mind? We want you to be completely satisfied with your Stevie May purchase so we offer refunds or exchange for any unworn, unwashed and unaltered items within 14 days of receipt for all domestic customers, and 21 days for all international customers.

Stevie May does not offer returns or exchanges on clearance sale items: these are items with more than 50% OFF

Items temporarily marked down in price on promotion can be returned for a full refund under our normal return policy.

Items should be returned new, unused and with all garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.

Where provided any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.

*** About Exchanges *** Our clothes can sell out quickly, which means that we can't always guarantee that we'll have your size for exchange. If you desperately want your purchase in a different size, to save disappointment we would suggest purchasing the style again in the correct size, and returning your original order for a refund xx

 

    • How To Return An Order

    • What Happens Next?

    • Faulty Items

    • Do I Have To Pay To Return An Item?

    • All items should have a STEVIE MAY RETURNS FORM placed with the item when sent back to our Returns Team. You will find this enclosed with your online Stevie May order.

      Just in case you don't have the form you can also download one if you CLICK HERE.

      Please thoroughly complete the returns slip and let us know the reason for your return.
      Please send your return to:

      STEVIE MAY RETURNS
      DT OCEANIA SERVICES
      WAREHOUSE 1
      13 PARAMOUNT BLVD
      DERRIMUT
      VIC 3030


      Please note – If you have purchased a Stevie May garment from one of our retailers you will need to contact them direct for any issues including returns.

    • Please allow 2-3 weeks for your return to be received and processed. Your refund will be credited to the same payment method used to make the original purchase. We'll send you an email to confirm once the return has been completed.

    • Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

      Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced.

    • Customers will be responsible for the shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, so you may want to send it fully tracked for peace of mind. In the event that you need to return a faulty item please contact us at onlineboutique@steviemay.com.au for our reply paid address.